FAQ’s

How will you deliver my order?

Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. The courier will collect the money in cash from you when he delivers the order.

How long will my order take to arrive?

Your order will usually reach your doorstep between 2 to 5 working days from the date of order. However the delivery can take up to 10 working days during busy holiday season or our mega sales events.

How much do you charge for shipping?

Orders above Rs 2000 ship free of charge.

For orders below Rs 2000 we charge a fix rate of Rs 200 per order.

Our system automatically calculates the correct shipping charge when you place your order.

How do I use voucher code?

You will see a field named “Gift Card or Credit Voucher” during your checkout. Enter the code in this field and you will get the promised discount or credit.

Can I open the COD package before making payment to courier first?

No. You cant open the package without making the payment to the courier. We sell everything with a 7 Days Money Back Guarantee. If you do not like anything, please return it and we will give you a refund (less the shipping charges) or an exchange voucher.

Do you offer international deliveries?

No, we do not offer international deliveries and shipments as of now.

Can we pay online?

No.

What if our helpline is not working?

Email us or whatsapp us.

What is your return and exchange policy?

We will gladly accept any unworn, unwashed merchandise with original tags within 30 Days of purchase for a refund or an exchange.

Please return goods with a copy of the invoice and mention the reason for returning the items.

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.

Exchange Voucher of the item’s invoice value will be given to the customer asking for an exchange.

Delivery Charges will not be refunded.

Refund requests will be processed within 3 days after receiving the return products.

All returns should be sent to our warehouse, Plot#89, Eden Garden Road, Near best Export, Faisalabad.

For further queries about exchanges and returns, Please contact us at +92 305 3339975 (9 AM to 5 PM)

How do I send goods back for a refund or exchange?

1. Fill the return exchange form (Download here).
2.  Pack the merchandise and include the exchange refund form.
3. Ship to:

Warehouse

Eden Garden Road, Near best Export, Faisalabad, Pakistan.

Note:

Please return the merchandise via traceable delivery i.e. courier or registered post at your own expense .